Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
我們隨時樂意提供協助嗎？
如果您有任何問題或需要進一步的支持，請隨時與我們聯繫，我們將竭誠為您服務。
聯絡我們的意見
★★★★★
我們非常重視您的意見和建議。請隨時透過我們的聯絡表單與我們聯繫，無論是對我們的服務有任何疑問，或是需要進一步的支持，我們都會盡快回覆您。您的反饋對我們來說至關重要，幫助我們不斷改進和提升服務質量。感謝您選擇我們的服務，期待您的來信！
優點
+ 專業的客戶支持團隊
+ 快速的回應時間
+ 靈活的服務選項
缺點
– 服務範圍可能有限
– 某些時段回應較慢